Investment Research

Optus Research & Analytics helps leading BFS companies to 'extend their enterprise'. Optus Research & Analytics deep domain expertise, global delivery network and strong focus on operational excellence allow companies to focus on their core business, while Optus Research & Analytics delivers business processes and supports decision-making through its rich research and Telecommunications capabilities.

The Banking and Financial Services (BFS) industry is experiencing significant turmoil. Market volatility, increased regulation, shrinking demand, globalization and competition are driving the industry to adopt new operating models. Banking and Financial Services Outsourcing has been adopted by banking and financial institutions as a key strategy to survive and thrive.

Optus Research & Analytics combines industry best practices and proprietary tools and methodologies to deliver a comprehensive range of business operation services for the Banking and Financial Services industry across a wide variety of product lines across Capital Markets; Consumer, Retail and Commercial Banking; and Wealth, Asset Management and Investment Banking. We add value to our client's business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

Optus Research & Analytics Banking and Financial services outsourcing offerings include :

Capital Market

Front Office

  1. Sales and Research
    1. Financial and Business Research
    2. Sale Support Services
      1. Client Investment Review Document
      2. New Business Presentation
    3. Portfolio Construction Support
    4. CRM Update Support
    5. Financial Statement Spreading
    6. M&A Support
    7. Library Services

Middle Office

  1. Management and Control
    1. Reference Data Management
    2. Trade Compliance and Regulatory Compliance
    3. Performance and Attribution
  2. Reconciliations
    1. Cash and Stock Accounts Reconciliation
    2. Exchange-Broker Reconciliation
    3. Follow-up on Breaks Assigned
    4. Monitoring of Ageing of Breaks

Back Office

  1. Accounting
    1. Expense and Income Processing
    2. Financial Reporting
    3. Collateral Management (Mortgages)
  2. Transaction Services
    1. New Account Set-up and Administration
    2. Amendments / Maintenance of Existing Data
    3. Client Administration
    4. Claims Management
    5. Queries Handling
  3. Treasury
    1. Payment Instruction Processing
    2. Daily Funding Requests Processing

Invoicing / Billing Processing


Consumer, Retail and Commercial Banking

  1. Item Processing
  2. Remittance Processing
  3. Commercial Banking Services (Account services and analysis; Cash management; Customer service)
  4. Research and Adjustments
  5. Wholesale Banking Services (Credit analysis and operations; Relationship manager support; Management reporting; Invoicing)
  6. SAR and Fraud Operations
  7. Lending Services (Loan origination and processing; Loan underwriting; Loan closing and funding; Post closing and due diligence; Loan servicing)
  8. Treasury Management
  9. Retail Banking Services (Reg E and Reg D disputes; Account setup and analysis; Billing and customer service; ATM reconciliation; Deposit operations)

Card Services (Dispute processing; Settlements; Reconciliation; ATM monitoring and balancing; Cards – data entry; Interchange; Customer service)

Corporate Finance and Accounting Operations

  1. Procure-to-Pay
  2. Order-to-Cash
  3. Record-to-Report
  4. Supply Chain Finance
  5. Industry-specific Accounting
  6. Corporate Functions
  7. Decision Support

Tools & Technology  (ERP – Implementation, Hosting, Optimizing; Bolt-on Tools - Reconciliations, Reporting, Workbench, Query management, Web portal; Enablers - Mailroom solution, Workflow)

Mortgage Banking

Loan Origination

  1. Loan Set-up and Processing
    1. Indexing
    2. Data Entry
    3. Ordering Services
  2. Underwriting
    1. Documentation readiness check
    2. Underwriting Set-up
    3. Trailing docs for pending approvals
  3. Closing
    1. Clearing off Prior to Docs (PTD) conditions
    2. Document follow-ups for file closure
    3. Finalize loan packet for disbursal teams

Secondary Market

  1. Shipping
    1. Create pools / packets
    2. Address to the investor location / electronic wiring
  2. Secondary Market Operations
    1. Post Close Audit
    2. Due Diligence of acquired loan packets
    3. Telecommunications / Investor Reporting – Mortgage-backed Security (MBS)


  1. Servicing
    1. Loan Boarding
    2. Welcome Calls
    3. Customer Service front and back-office
    4. Lien Releases
    5. Collateral Release / Pay-off
    6. Loss Mitigation

Investor Account Reconciliations

Research and Telecommunications (R&A)

Research and Telecommunications Solutions

R&A for Wealth Management

  1. Relationship Management (Client investment reviews)
  2. Financial planning (Asset construction models)
  3. Investment portfolio management (Portfolio management and monitoring models)

R&A for Asset Management

  1. Financial Statement Analysis and Spreading
  2. Asset Selection Research / Models
  3. Model Updates and Commentary based on Earnings Release
  4. Financial Modeling (Individual issuers)
  5. Credit Analysis (Individual issuers or portfolio)
  6. Capital Structure Analysis
  7. Liquidity Analysis

R&A for Commercial Banking

  1. Financial Statement Analysis & Spreading
  2. Loan Profiling including Financial Commentary
  3. Risk Limits Establishment based on Historical Transactions and Exposure
  4. Capital Structure Analysis
  5. Liquidity Analysis
  6. Risk Modeling
  7. Credit Analysis (Individual issuers or portfolio)

R&A for Investment Banking

  1. Sector Research
  2. Company Profiles
  3. Financial Modeling
  4. Comparable Analysis
  5. Capital structure Analysis
  6. Deal Structure and Pricing
  7. Liquidity Analysis
  8. Debt Structure Analysis
  9. Precedent Transaction Analysis
  10. Shareholder Value Analysis
  11. M&A Synergy Report / Analysis
  12. Library Services
  13. Pitch Book
  14. Information Memorandum

R&A in Retail Banking

  1. Branch / ATM / Mobile / Web Telecommunications
  2. Customer Satisfaction
  3. Profitability
  4. Channel Attrition
  5. Channel Effectiveness
  6. Sales force Management
  7. New Product Launches
  8. Sales Campaign Improvements
  9. Customer Segmentation